Refunds, Returns and Cancellations
We want you to be happy with your purchase. If you are not completely satisfied, you may return any physical item (CD, vinyl, or other merchandise) within 14 days of receiving your order for a full refund or exchange, provided the item is in its original condition and packaging.
To initiate a return, please contact us at info@verticalrecords.co.uk with your order number and reason for return. We will provide instructions for returning your item.
Unless the product is faulty or the wrong item was sent, you will be responsible for return postage costs. If the item is faulty or damaged upon arrival, please contact us within 7 days of receipt and we will arrange a replacement or refund, including return postage where necessary.
Refunds will be processed to your original payment method within 7 working days of us receiving the returned item.
Please note: We cannot accept returns of opened CDs or vinyl unless the item is defective.
If you wish to cancel your order before it has been dispatched, please contact us as soon as possible. If the order has already been dispatched, you may still return it within 14 days as above.
Liability for lost/delayed parcels
We use reputable couriers and postal services to deliver your orders. While we aim to dispatch and deliver your order within the stated timeframes, delivery times may occasionally be affected by factors outside our control.
If your order has not arrived within the expected delivery window (2-4 business days for UK orders, 3-17 business days for overseas orders), please contact us so we can investigate with the carrier.
In cases of lost parcels confirmed by the courier, we will offer you a replacement or a full refund. We cannot accept liability for delivery delays caused by incorrect or incomplete delivery addresses provided by the customer.
Terms & Conditions
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Introduction
These terms and conditions govern your use of our website; by using our website, you accept these terms and conditions in full. If you disagree with these terms and conditions or any part of these terms and conditions, you must not use our website. -
License to Use Website
Unless otherwise stated, we own the intellectual property rights in the website and material on the website. Subject to the license below, all these intellectual property rights are reserved. -
Acceptable Use
You must not use our website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity. -
Restricted Access
Access to certain areas of our website is restricted. We reserve the right to restrict access to other areas of our website, or indeed our whole website, at our discretion. -
User Content
In these terms and conditions, “your user content” means material (including without limitation text, images, audio material, video material and audio-visual material) that you submit to our website, for whatever purpose. You grant to us a worldwide, irrevocable, non-exclusive, royalty-free license to use, reproduce, adapt, publish, translate and distribute your user content in any existing or future media. -
Sale of Goods
The advertising of products on our website constitutes an “invitation to treat” – not a contractual offer. Your order represents a contractual offer that we may accept. After you place an order, we will send you an email confirming receipt of your order. This email is not an order acceptance from us. Our acceptance of your order will take place when we dispatch the product(s) to you. -
Prices
Our prices are quoted on our website. We will verify prices as part of our sale procedures so that a product’s correct price will be stated when you pay for the product. -
Payments
Payment must be made upon the submission of your order. We may withhold the products and/or cancel the contract between us if the price is not received from you in full in cleared funds. -
Delivery
We will arrange for the products to be delivered to the address for delivery indicated in your order. For orders within the UK, delivery typically takes 2-4 business days. For overseas orders, please allow 3-17 business days. -
Statutory Rights
Nothing in these terms and conditions will limit or exclude your statutory rights as a consumer. -
Limitations and Exclusions of Liability
Our liability is limited and excluded to the maximum extent permitted under applicable law. We will not be liable for any direct, indirect or consequential loss or damage arising under these terms and conditions or in connection with our website, whether arising in tort, contract, or otherwise. -
Indemnity
You hereby indemnify us and undertake to keep us indemnified against any losses, damages, costs, liabilities and expenses (including without limitation legal expenses and any amounts paid by us to a third party in settlement of a claim or dispute on the advice of our legal advisers) incurred or suffered by us arising out of any breach by you of any provision of these terms and conditions. -
Variation
We may revise these terms and conditions from time-to-time. Revised terms and conditions will apply to the use of our website from the date of the publication of the revised terms and conditions on our website. -
Law and Jurisdiction
These terms and conditions will be governed by and construed in accordance with English law, and any disputes relating to these terms and conditions will be subject to the exclusive jurisdiction of the courts of Scotland.
For more information on how we handle your personal data, please refer to our Privacy Policy.
For more information on how we use cookies on this site, please refer to our Cookie Policy.
For any other questions, please feel free to Contact Us and we'll reply as soon as possible.